Carla App Reviews: What Do People Say About Carla? Users may open a support ticket directly through the Carla mobile app.įor any questions regarding Carla’s Terms and Conditions, users may email the company at. ![]() While Carla’s customer support is available 24 hours a day, some users may find it disappointing that the company has waived phone and online chat support in favor of ticket support. All cancellations must be made through the Carla app. Read the cancellation policy under Terms & Conditions before completing your reservation. The Carla app features different vehicles from various car rental companies, and cancellation policies may differ based on the company or car. To cancel your booking, tap the top left drawer icon on the Carla home screen, then select “Cancel Reservation” under the info tab. To apply for cancellation coverage, simply select the Trip Cancellation Coverage button before completing your reservation. As of May 2022, this feature is only available for iOS users, but the company is preparing for an Android release. Cancellations must be made 6 hours before pickup. The Carla Car Rental app offers a Trip Cancellation Coverage that allows users to cancel their reservations and get a full refund. Look for the confirmation email after booking to make sure your reservation is complete.
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